Privacy Policy

1. Who we are

This Privacy Policy explains how Silivent Technologies LLC ("Silivent", "we", "us") collects and uses personal information when you visit silivent.com, contact us, or use one of our products. Silivent is a Montana limited liability company. Our registered address is Silivent Technologies LLC, 1001 S Main St, Ste 500, Kalispell, MT 59901, United States. You can reach us at info@silivent.com.

2. Information we collect

• Information you give us — such as your name, email address, company, and the details you include in a contact form, project brief or email.
• Account information — if you use one of our products, the information needed to create and run your account, such as your name, email address and the content you add to the product.
• Payment information — purchases of our products are processed by our payment partners (see section 4). We do not receive or store your full card details.
• Technical information — basic data sent by your browser or device, such as IP address, browser type and pages requested, which our hosting provider uses to deliver and protect the site.

3. How we use information

• To reply to your messages and prepare proposals.
• To provide, maintain and improve our products and services.
• To process payments, prevent fraud and meet tax and accounting obligations.
• To send service messages, such as receipts, security notices and changes to our terms.
• To comply with the law and enforce our agreements.

We do not sell your personal information, and we do not use it for third-party advertising.

4. Service providers

We share information only with providers that help us operate, under contracts that limit their use of it:

• Cloudflare — website hosting, security and email routing.
• FormSubmit — delivery of website form submissions to our inbox.
• Paddle — our merchant of record for product purchases; Paddle processes payments, taxes, invoices and refunds under its own privacy policy.
• Stripe — payment processing where a product uses it, including payouts to connected accounts.
• Email, hosting and infrastructure providers used to run our products.

We may also disclose information if required by law, or as part of a merger, acquisition or sale of assets, in which case this policy will continue to apply.

5. Cookies

silivent.com does not use advertising or analytics cookies. To load faster and work offline, the site stores copies of its own pages, styles and images in your browser's cache; this contains no personal information and you can clear it from your browser settings at any time. The site loads fonts from Google Fonts, which receives your IP address when serving them. Our products may use essential cookies to keep you signed in; where a product uses optional cookies, it will tell you.

6. International transfers

We are based in the United States and our providers may process information in other countries. Where required, we rely on appropriate safeguards such as standard contractual clauses.

7. Retention

We keep enquiries for as long as needed to respond and follow up, and no longer than three years unless we start working together. Account data is kept while your account is active and deleted or anonymised within a reasonable period after you close it, except where we must keep records for legal, tax or accounting reasons.

8. Your rights

Depending on where you live — including under the GDPR, UK GDPR and California law — you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to withdraw consent. To make a request, email info@silivent.com. We will not discriminate against you for exercising your rights. You may also complain to your local data protection authority.

9. Security

We use reasonable technical and organisational measures to protect personal information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children

Our website and products are not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

11. Changes and contact

We may update this policy from time to time. We will post the new version here with a new "Last updated" date and, for material changes, notify account holders. Questions: info@silivent.com or Silivent Technologies LLC, 1001 S Main St, Ste 500, Kalispell, MT 59901, United States.