Refund Policy
Simple and fair: a 14-day refund window on product subscriptions, and clear milestone terms for client work.
1. Overview
This Refund Policy applies to purchases of software products and subscriptions sold by Silivent Technologies LLC ("Silivent") and to client project work. Purchases of our products are processed by Paddle.com, our Merchant of Record, which issues refunds on our behalf.
2. 14-day refund guarantee
If you are not satisfied with a product subscription, you can request a full refund within 14 days of the original purchase or of any renewal charge. No reason is required. Once a refund is issued, access to the paid features covered by that payment ends.
3. Cancelling a subscription
You can cancel at any time from your account settings, from the link in your Paddle receipt, or by emailing us. Cancellation stops future renewals; you keep access until the end of the period you have paid for. Cancelling does not by itself trigger a refund — request one as described below if you are within the 14-day window.
4. How to request a refund
Email info@silivent.com with the product name and the email address used at checkout, or contact Paddle through paddle.net or the link in your receipt. Approved refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.
5. Exceptions
We may decline refund requests made after the 14-day window, or where we see clear evidence of fraud or abuse of the refund policy, such as repeated purchase-and-refund cycles. This does not affect any rights you have under consumer protection law where you live.
6. Client projects
Design and development work for clients is billed by milestone under a written proposal or statement of work. Payments for milestones that have been delivered are non-refundable. If a project is cancelled, payments for milestones that have not started are refunded in full, and work in progress is billed only for the portion completed. Any project-specific terms in the agreement take precedence over this section.
7. Chargebacks
Please contact us before disputing a charge with your bank — most issues can be resolved quickly by email.
8. Contact
Silivent Technologies LLC, 1001 S Main St, Ste 500, Kalispell, MT 59901, United States · info@silivent.com